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Customer support

For any customer support questions related to your booking, these are handled direclty by Hotels.com or Booking.com, providing dedicated, 24/7 service to TRVL clients.  

 

Hotels.com Customer Service

For questions related to your Hotels.com booking, please see your confirmation email. You can use the self-service tool provided in the email through the link “Manage your booking online” to cancel your booking. To make changes to your booking, please see the list of customer service numbers below.

US/Canada (toll free)                      +1 877 563 3421
UK                                                   +44 (0) 203 684 0206
Australia                                          +61 (0)2 9009 7943
New Zealand                                   +64 (0) 9912 0594
South Africa*                                    021 427 3146
The Netherlands                              +31 (0)20 2061485
* this number can only be dialed from within the country

Booking.com Customer Service

For questions related to your Booking.com booking, please see your confirmation email. You can use the self-service tool provided in the email through the link “Manage your booking” to make changes or cancel your booking. Below are Booking.com’s local customer service numbers if you need to contact them by phone.

USA 1 (888) 850 3958

Canada 1 (866) 492 3245

UK 0203 564 6725

Australia 02 8228 1535

New Zealand 09 915 2818

South Africa 086 020 9215

The Netherlands +31 (0)70 770 3884

For all other countries, please find the appropriate customer service number here.

 

General TRVL questions

We have listed most questions you may have in our FAQs.

TRVL Agents or Local Experts: for any additional questions please reach out to us at agentsupport@trvl.com.

Travelers: for any additional questions you can contact your TRVL Agent or Local Expert, or reach out to us directly at feedback@trvl.com.

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