ic_trvl_labs
ic_trvl_labs

TRVL LABS PRIVACY POLICY

Last Updated: 22 June 2022

TRVL Holdings Ltd, a company incorporated in the British Virgin Islands the owner and operator of trvl.com/TRVL Labs (hereinafter referred to as “TRVL”, “we” or “us”) recognises the importance of privacy. In this privacy policy, we describe how we collect, use, and disclose information that we obtain about visitors to our website, www.trvl.com, and the services available through our website.

1. Information we collect

We collect personal information directly from you, from third parties, and automatically through your use of our website. We may combine information automatically collected with other information that we have collected about you.

Personal information is any information that is about you.

We are the Data Controller for data collected through our website.

If you are in the EU or the UK, the lawful basis when we process your personal information for the provision of our services is pursuant to a contract.

If you are in the EU or the UK, the lawful basis when we process your personal information for marketing is consent.

You may browse and use certain portions of our website without directly providing us with any personal information.

Certain features, however, may only be used by users that are registered or where you provide us with personal information.

Information we may collect from you (or someone acting for you):

Information about you we collect from third parties. If you apply to work with us, we collect information from you from:

to assist to decide whether we can work with you.

Information we collect automatically. We automatically collect information through your use of our website using cookies and other technologies. This information includes your

2. How we use your information

We use your information for the following purposes:

3. Marketing

TRVL would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click the ‘Unsubscribe’ button contained in the footer of each of our emails or contact us at [email protected].

4. How we store your personal information

We undertake a number of physical, administrative, personnel, and technical measures to protect your personal information and prevent it from misuse, interference and loss, as well as unauthorised access, modification or disclosure. Our data security measures include, but are not limited to: Secure Sockets Layer (SSL) encryption technology, pseudonymisation, internal data access restrictions, and strict physical access controls to buildings & files.

TRVL will keep your personal information for the duration that your account is active, and for the requisite period in accordance with applicable law following the deactivation of your account. Once this time period has expired, we will delete your personal information.

5. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. For example, we take steps to destroy or permanently de-identify personal information if we no longer need it for any purpose. Please be aware that despite our efforts, no personal information security measures can guarantee 100% security.

If you have an account with us, you should take steps to protect against unauthorised access to your account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.

6. How we disclose your information

We may disclose your information, including personal information, with the following entities:

  1. to a country recognised by the European Commission as providing an adequate level of protection; or
  2. to a country which does not offer adequate protection, but whose transfer has been governed by the standard contractual clauses of the European Commission, or by implementing other appropriate cross-border transfer solutions to provide adequate protection.

We may also disclose your information, including personal information, in the following ways:

7. Cookies and other tracking mechanisms

We and our service providers use cookies and other tracking mechanisms to track your use of our website or services. We use these in a range of ways including:

Types of tracking mechanism we use:

8. Third-party analytics

We use service providers, such as Google Analytics demographics and interests reports as well as advertising reporting features, to evaluate the use of our website and our services. We or our service providers use automated devices and applications to evaluate use of our website and services. We or our service providers use these tools to help us improve our website, services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or Flash LSO, to perform their services. To opt out of Google Analytics, go here. To opt out of Google Analytics for display advertising or customise Google display network ads, you can visit the Google Ads Settings page.

9. Interest-based advertising

We use third parties such as network advertisers to serve advertisements on our website and on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance ("DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative ("NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies' delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our website. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA's website at www.aboutads.info or the NAI's website at www.networkadvertising.org.

10. User-generated content

Note that if you post information in a publicly accessible portion of our website or service, it may be viewed by other users and potentially be further disclosed by those users. Please exercise caution when deciding to disclose such information.

11. Your choices

We take steps to ensure the personal information that TRVL collects, uses or discloses is accurate, complete and up-to-date.

You may modify your personal information by updating your account on our website or by contacting us at [email protected]. On request, we will give you access to the personal information we hold about you. If any personal information we hold about you is out of date or inaccurate, we encourage you to let us know by contacting us using one of the methods listed above and ask us to correct it.

If you are a registered user, we may send periodic informational emails to you. You may opt out of such communications at any time by following the opt-out instructions contained in the email. Please note that it may take up to five business days for us to process opt-out requests.

If you opt out of receiving emails about recommendations or other information we think may interest you, we will still send you emails about your account or any services you have requested or received from us provided that you have not opted-out of receiving such emails.

12. Your Rights

The right to access – You have the right to request us for copies of your personal information. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal information, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.

The right to personal information portability – You have the right to request that we transfer the personal information that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at [email protected].

13. Children

Our website is not targeted to children under 13 years of age and we do not knowingly collect personal information from children under 13 without parental consent.

If we discover that the personal information of a child under 13 of age is in the system without parental consent, we will promptly delete such personal information from our systems.

We encourage children of all ages to obtain their parent's or guardian's permission before sharing personal information with any website.

14. External links

This website contains links to other websites. We are not responsible for the information handling practices or content of these external websites. Please read the privacy policies of these third parties before using such websites.

15. Contact us

If you have any questions or concerns about the privacy aspects of our website or services or want to complain about an interference with your privacy by TRVL, please email us at [email protected]. We will do our best to resolve your complaint as quickly as possible.

You can also contact your local data protection authority to lodge a complaint.

If you are in the EU you can find your Data Protection Authority here.

If you are in the UK you can contact the Information Commissioner’s Office here.

16. Changes to this privacy policy

We may change this privacy policy from time to time, and new versions will be posted on this website, so please check back periodically for updates.

If you are registered with us, we will let you know when we update this privacy policy.